Trouble Connecting?
If you don't find the solution to your problem here please contact our tech support: support@fiber.net
Password screen keeps popping up or you get a message saying "Invalid login"
Possible solution:
- Username should be all lowercase
- Don't have "@fiber.net" in username
- Don't have caps lock on
- Password is case sensitive
- Is account active? Check with our front office at (801) 223-9939 or at (800) 305-6995
No dial tone
Possible solution:
- Check to make sure the phone line is plugged in correctly everywhere. The line should go from the wall to your machine. If your modem has a jack for phone and line, put the line in the one that says "line" and you can plug your phone into the one that says "phone" so that both your modem and phone can use the line.
- Make sure no one else is using the phone line, (if you only have one line no one else can be on the phone)
- Try plugging a phone into the jack in the wall where your modem is, if you get a dial tone you know there is a problem with the way the computer is connected. If you don't get a dial tone call Qwest or your phone company.
Not receiving a response from the modem
Please check to make sure your modem is working correctly. Check to make sure you don't have any other software using the modem already, such as Fax or other communications software.
