Heritage and Hit Web Design Customers

(Updated 03/28/11) Thank you for your patience as we continue to work through this situation. The Fibernet staff will help you in whatever way they can, as quickly as they can. As we move forward, please be aware of the following:

Q: I prepaid for 1 (or 2) years of hosting recently. Will Fibernet honor that agreement?

Fibernet is recommending that you seek a chargeback from your bank or credit card company for these hosting fees for future services after 03/08/2011. Fibernet will then charge you for hosting fees beginning on 3/09/11. Please do not request chargebacks or credits for services or design work for which you have received benefit. Please do not indicate charges were not authorized if they were authorized. (We have been contacted by one of Heritage/HIT's credit card processors who has been processing so many chargebacks that they are now paying for them out of their pocket.)

Q: Did Fibernet buy Heritage?

No. Fibernet did not buy Heritage. Heritage was a customer of Fibernet for many years, and was a reseller of Fibernet's Hosting Services.

Q: What happened to Heritage?

Heritage shut down its operations on March 8, 2011.

Q: Who is Fibernet?

Fibernet is a 16-year veteran of the Internet and Hosting industry. We specialize in Colocation, Dedicated Hosting, and Managed Hosting Services.

Q: Why is Fibernet involved?

Heritage was a long-time customer and reseller of Fibernet's hosting services. Most of the services sold by Heritage were provided through Fibernet's Hosting Platform. As Fibernet is in a unique position to maintain all of the Heritage Web Hosting accounts, we will endeavor to help and support all of the Heritage customers that would like to remain on our servers and transition them into Fibernet clients.

Q: How can I get support for my website?

We are happy to inform you that our support team is here to help you. Please feel free to chat with us or call us. (See the links at the top of the page.)

Q: When will I be able to get support for my website?

Right now! Chat or call us and we can help you.

Q: I have an emergency. What can I do?

If you have an emergency (your website is down), please call our support team at 800-305-6995, or start a chat with us by clicking the chat link at the top of the page.

Q: My website has not been finished. What can I do?

If you paid for Web Design services from Heritage within the past 90 days and have not received your site as promised, we would encourage you to request a chargeback from your Credit Card Company.

Fibernet does not do the Web Design work provided by Heritage. We are working with Web Design partners to fulfill your needs. They are ready to help you immediately.

Q: What about my domain?

We will work with every customer to ensure that their domains are protected and continue to be available. If your domain is not functioning, please call or chat with us and we will be glad to help you.

Q: Is the Website Editor Working?

During this transition process, the HIT/Heritage Website Editor Tool was not working properly for all customers. It has now been fixed. Let us know if you find an issue.

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