FAQ: Cloud Reseller Hosting - Basic
How do I recover lost data?
Our Virtual Hosting Servers are now backed up daily. If you delete a file and need it recovered, you can get it by using the following procedure:
In a browser go here:
The info you need will be:
Host Information - The IP address of the Hosting Server you are on.
Username/Password - This will be the same username and password you use to log in to the Admin interface.
Once logged in, you will see a directory structure of your files. Navigate to the file(s) you need andcheck the box next to it. You can also select a folder and it will include all files and folders inside that folder. Once you have selected all those you want to restore click the button on the top right labeled "Restore Selected Files." You can then specify whether you want to overwrite the existing files of the same name, or restore them to an alternate location. Click "OK" when ready. It will then show you a progress bar and any errors that might show up.
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