Support Pricing
Normal Hours are between 8 AM - 5:30 PM M-F not including Holidays. Holidays may have special pricing.
Managed Service Contracts are Available which offer a discount off the rates quoted below. See your sales person for details.
| Support Level | Priority | Fibernet Facility | On Site |
| Remote Hands: Server reboots, power cycling, cable checking. |
4th | Free (15 per month during support hours, otherwise Level 1. Subject to support availability.) |
$75.00/hour $55.00/hour (with Maintenance Contract) |
| Level 1: PC Support/Set-up, Cabling, Web Development and Graphic Design, and HTML. |
3rd | $65.00/hour $45.00/hour (with Maintenance Contract) |
$75.00/hour $55.00/hour (with Maintenance Contract) |
| Level 2: Servers, Routers, Switches, Programming ( e.g. PHP, CGI) |
2nd | $90.00/hour $75.00/hour (with Maintenance Contract) |
$100.00/hour $85.00/hour (with Maintenance Contract) |
| Level 3: Security Services, Firewalls. |
1st | $125.00/hour $95.00/hour (with Maintenance Contract) |
$135.00/hour $105.00/hour (with Maintenance Contract) |
| After Hours | Priority | Fibernet Facility | On Site |
| Level 1 After Hours: PC Support/Set-up, Cabling, Web Development and Graphic Design, and HTML. |
3rd | $130.00/hour $90.00/hour (with Maintenance Contract) |
$150.00/hour $110.00/hour (with Maintenance Contract) |
| Level 2 After Hours: Servers, Routers, Switches, Programming ( e.g. PHP, CGI) |
2nd | $180.00/hour $150.00/hour (with Maintenance Contract) |
$200.00/hour $170.00/hour (with Maintenance Contract) |
| Level 3 After Hours: Security Services, Firewalls. |
1st | $250.00/hour $190.00/hour (with Maintenance Contract) |
$270.00/hour $210.00/hour (with Maintenance Contract) |