Support ServicesSupport Pricing

Normal Hours are between 8 AM - 5:30 PM M-F not including Holidays. Holidays may have special pricing.

Managed Service Contracts are Available which offer a discount off the rates quoted below. See your sales person for details.

Support Level Priority Fibernet Facility On Site
Remote Hands:
Server reboots, power cycling, cable checking.
4th Free
(15 per month during support hours, otherwise Level 1. Subject to support availability.)
$75.00/hour

$55.00/hour

(with Maintenance Contract)
Level 1:
PC Support/Set-up, Cabling, Web Development and Graphic Design, and HTML.
3rd $65.00/hour

$45.00/hour

(with Maintenance Contract)
$75.00/hour

$55.00/hour

(with Maintenance Contract)
Level 2:
Servers, Routers, Switches, Programming ( e.g. PHP, CGI)
2nd $90.00/hour

$75.00/hour

(with Maintenance Contract)
$100.00/hour

$85.00/hour

(with Maintenance Contract)
Level 3:
Security Services, Firewalls.
1st $125.00/hour

$95.00/hour

(with Maintenance Contract)
$135.00/hour

$105.00/hour

(with Maintenance Contract)
After Hours Priority Fibernet Facility On Site
Level 1 After Hours:
PC Support/Set-up, Cabling, Web Development and Graphic Design, and HTML.
3rd $130.00/hour

$90.00/hour

(with Maintenance Contract)
$150.00/hour

$110.00/hour

(with Maintenance Contract)
Level 2 After Hours:
Servers, Routers, Switches, Programming ( e.g. PHP, CGI)
2nd $180.00/hour

$150.00/hour

(with Maintenance Contract)
$200.00/hour

$170.00/hour

(with Maintenance Contract)
Level 3 After Hours:
Security Services, Firewalls.
1st $250.00/hour

$190.00/hour

(with Maintenance Contract)
$270.00/hour

$210.00/hour

(with Maintenance Contract)