Junior Account Manager

Fibernet, Utah County’s oldest and most trusted Internet and Data Center Services Company, is looking for qualified account managers to help our clients increase their online success. This is an entry-level position in technology sales and an incredible business experience opportunity that will reward a dedicated candidate for years to come.

Compensation begins at $13-$15 hourly, and opportunities for salaried promotions are available for top performers. Additionally, there are many other incentives, spiffs, team-building activities, and benefits, including employee-paid health insurance with employer assistance, free or discounted Internet and hosting services, Costco memberships, weekly meals, and more.

We are expecting a minimum two-year commitment based on the level of investment made in this position.

Primary responsibilities:

  • Ensure the continued success of clients under management through proper consultation based on product and solution knowledge and experience.
  • Interface between customers and internal departments (i.e., billing and technical support) to ensure smooth communication and prompt resolutions to customer concerns or needs.
  • Meet goals based around performance metrics including revenue growth, customer retention, customer feedback, and peer feedback.

Required Skills:

  • Excellent written and verbal communication skills; a basic writing sample may be requested as part of the interview process
  • Familiarity with typical office applications (e.g., e-mail, Microsoft Office, etc.)
  • A proficiency for self-teaching and for learning technical details quickly
  • Exceptional relationship-building skills, particularly with IT decision-makers and small business owners
  • We prioritize face-to-face client interaction where possible, so an adequate means of transportation to and from client offices is a requirement.

An Exceptional Candidate Will Also Have:

  • A bachelor’s degree in a relevant field.
  • Familiarity with the web hosting or data center industries.
  • 1-2 years sales, customer service, or account management experience.

Job Location: OREM, UT 84097

Number of Openings: 1

Wage: $13/hr – $15/hr DOE

Term(s): Full-time, Benefited

Work Schedule: 9 AM – 5:30 PM, Mon-Fri

Important: Per our security certifications, all prospective hires are subject to a credit and background check. By submitting your application for employment, you authorize Fibernet to conduct this review.

Instructions: Please send resume with cover letter to resume@fiber.net and include job title in subject line of email.