Is there a charge for installation?
Residential installation is typically included in the cost of your service to Utopia. However, if you would like to know more about the process, please visit https://www.utopiafiber.com/installation-process/
How long does it take to install fiber internet?
Installation times can vary, but typically take a few hours. Usually, you can be up and running within 10 business days. The duration depends on the complexity of the installation and whether any additional infrastructure work is needed.
What is fiber internet?
Fiber internet, or fiber-optic internet, is a type of broadband connection that uses fiber-optic cables to transmit data. These cables are made of thin strands of glass or plastic that carry data as light signals, offering faster speeds and greater bandwidth compared to traditional copper cables.
How does fiber internet work?
Fiber internet works by sending data as pulses of light through fiber-optic cables. These cables are capable of carrying large amounts of data over long distances with minimal signal loss, providing high-speed internet access.
What are the benefits of fiber internet?
- Speed: Fiber internet offers incredibly high speeds, often ranging from 100 Mbps to 10 Gbps or more.
- Reliability: It is less susceptible to interference and signal degradation compared to other types of connections.
- Symmetrical Speeds: Many fiber plans offer equal upload and download speeds, which is beneficial for activities like video conferencing and uploading large files
- Future-Proof: Fiber networks can handle increasing data demands more easily than traditional networks.
How does fiber internet compare to other types of internet?
- DSL: DSL uses phone lines and generally offers slower speeds and less reliability compared to fiber.
- Cable: Cable internet uses coaxial cables and can be fast, but may suffer from congestion during peak times.
- Satellite: Satellite internet can be slower and less reliable due to latency and weather conditions, whereas fiber offers superior performance.
What equipment is needed for fiber internet?
Typically, you’ll need a fiber-optic modem or ONT (Optical Network Terminal) provided by Utopia. You will also need a router to distribute the connection wirelessly throughout your business.
Are there any data caps with fiber internet?
Not with Fibernet!
Can I get customer support for fiber internet issues?
Yes, Fibernet offers 24/7 customer support for issues related to fiber internet.
I live in a UTOPIA-wired city, so do I automatically qualify for service?
Even if your office is in a UTOPIA city, Fibernet will still qualify your address for service. UTOPIA builds out cities in phases, and service may not yet be in your area. Click the Book a Call button to schedule a quick meeting with our staff so we can confirm coverage and options. You may also check this UTOPIA map page, but make sure to check with Fibernet staff, as UTOPIA coverage is expanding rapidly.
Up to 1 Gbps speeds!
