Premier Managed IT Services
Only 14% of businesses rate their ability to mitigate cyber risk as adequate. Many companies lack the resources to hire a team of System Administrators to maintain their infrastructure. Fibernet provides expert support to IT Managers, DevOps, SysAdmins, Network Engineers, and cyber security analysts, as a means to augment their efforts. Outsourced support becomes your IT infrastructure management team, taking care of you in a coordinated effort so that you can focus on aspects of your business that move the company forward.
| Managed IT Services | |||||
| Support Packages | Free Customer Support | YouWatch | NightWatch | CyberWatch | OverWatch™ |
| Contract Term | Included | 6 Month | 6 Month | 6 Month | 6 Month |
| Availability | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
| Remote Hands Sessions and Help Desk Customer Support | Included | Included | Included | Included | Included |
| Service Level Hours | Unlimited | Unlimited | Unlimited +2 hrs SysAdmin | Unlimited +5 hr SysAdmin | Unlimited +15 hr SysAdmin |
| Price | Free | $199.95 | $399 | $1,249 | $2,999 |
| Additional SysAdmin hours | Requires Support Package | $225 | $195 | $185 | $125 |
| Technical Account Manager | Requires OverWatch™ Support Package | Requires OverWatch™ Support Package | Requires OverWatch™ Support Package | Requires OverWatch™ Support Package | Yes |
| Nessus Remote Vulnerability Scan | $24.95 | $24.95 | $24.95 | Yes | Yes |
| Nessus Agent Vulnerability Scan | $24.95 | $24.95 | $24.95 | $24.95 | $24.95 |
Fibernet’s OverWatch™ Premium Support
Proactive and Coordinated Support
Let Fibernet help manage your data infrastructure and provide proactive and coordinated support. Fibernet’s OverWatch premier support will manage some or all of your data infrastructure, freeing up your time to work on other projects. OverWatch can help with installing patches, software updates, security risk mitigation or anything else that could be offloaded to an industry expert with years of experience and industry certifications.
Cyber Security Experts
Fibernet not only offers unparalleled IaaS, but also offers credentialed professionals to build and maintain robust cyber security for your business. Not only can they help build and maintain secure infrastructure management, but can also proactively manage your security. Regular full system audits include vulnerability scans, compliance adherence, as well as basic and advanced software updating. Our professional Dedicated Experts™ are available 24/7 to perform firewall installation and management, port shut down or redirection, perform anti-viral services, and much more. Get a free quote to see how much more secure you could be today!
Monitoring Everything That Matters
Fibernet uses advanced technologies to bring real-time alerts and monitoring to your fingertips. We’ll provide you with real-time data and metrics of your environment so you can see exactly what is happening on your servers as they happen. Not only do we monitor and fix any and all issues that arise, but we give you the visibility to watch us do it.
Don’t believe us? Take a look for yourself.
Support Services: Expert Support When You Need It
Fibernet’s Support and Managed Services are renowned for their helpful and expert assistance. Through several levels of support and packages, you can pick and choose an affordable alternative to hiring full or part-time IT staff to get the right support solution for your business needs.
Fibernet’s managed IT services team has breadth and depth in a variety of technologies and solutions. Team members have passed and studied for industry standard certifications relating to their support responsibilities. Rest assured that Fibernet’s Managed IT Services team uses industry best practices to implement their support services.
| – | Helpdesk | Standard | Dedicated Expert™ |
| Data Center | On-site tasks, basic troubleshooting, terminal plugin, command line operation, rack and stack hardware | On-site tasks, advanced troubleshooting, terminal plugin, command line operation, rack and stack hardware | On-site tasks, advanced troubleshooting, terminal plugin, command line operation, rack and stack hardware, custom security and hardware device setup, personalized monitoring, and maintenance, purchasing consulting, and hardware sourcing |
| Hardware | Push button, toggle switch, plugin cable, swap out RAM, replace hard drive, visual inspection outside hardware | Push button, toggle switch, plugin cable, swap out RAM, replace hard drive, visual inspection (outside and inside hardware), RAID setup, setup and config a server, firmware upgrades | Push button, toggle switch, plugin cable, swap out RAM, replace hard drive, visual inspection (outside and inside hardware), RAID setup, firmware upgrades, setup and config a server, setup and config network, setup firewall and load balancer rules, stress testing hardware and networking |
| Network | Plugin cable, ping test, traceroute, mtr, verify bandwidth usage and irregularities | Plugin cable, ping test, traceroute, mtr, verify bandwidth usage and irregularities | Advanced physical and logical troubleshooting and diagnostics, verify bandwidth usage and irregularities, IP setup and configuration, DNS monitoring, 24/7 intrusion detection and prevention services, DDoS mitigation, load balance setup and troubleshooting, BGP setup and troubleshooting, network architecture consulting |
| Operating System | Restart or reboot hardware, login and basic command line execution | Restart or reboot hardware, login and advanced command line execution, operating system installation, OS patches and upgrades | Restart or reboot hardware, login and advanced command line execution, operating system installation, OS patches, and upgrades, hypervisor installation and configuration, IaaS consulting and implementation, PaaS consulting and implementation, server-side scripting, Active Directory setup, migration, and management. |
| Application | Restart or reboot hardware, verify service is running, read error code, send test email, login and check error and performance logs, basic command line execution, basic application installation, updates and version rollback, basic configuration of email server, setup of email filtering | Restart or reboot hardware, verify service is running, read error code, login and check error and performance logs, basic command line execution, basic application installation, updates and version rollback, basic configuration of email server, setup of email filtering | Restart or reboot hardware, verify service is running, read error code, login and check error and performance logs, advanced command line execution, advanced application installation, updates and version rollback, OS and hardware recommendations, advanced email configuration, email application migration |
| Database | Power cycle hardware, plugin network cable, login and verify service is running | Power cycle hardware, plugin network cable, login and verify service is running, database installation, database upgrade, basic database backup | Advanced troubleshooting, database service reboot, database installation, database upgrade, advanced database backup, data migrations, data queries, query scripting, scheduled database tasks, database architecture and consulting, database replication, hot mirrored master/slave setup, maintenance patches and upgrades |
| Compliance & Testing | On-site alarm checks, physical security checks and testing | On-site alarm checks, physical security checks, and testing | Custom solution to ensure customer-side PCI and HIPAA compliance, pre-audit compliance review and test, vulnerability testing, access control review |
| Data Backup | Power cycle hardware, plugin network cable, file level backup restore of Fibernet’s R1Soft backup service, management of R1Soft solution, on-site data backup seeding | Power cycle hardware, plugin network cable, file, and VM level backup restore of Fibernet’s R1Soft backup service, management of R1Soft solution, on-site data backup seeding, California or Utah backup targets | Custom backup solution with service and data center of their choice, snapshot restoration, file level restoration, VM level restoration, bare-metal restoration, block-level storage solution, data encryption, hard drive shredding, off-site data storage, tape backup, data backup archiving, data center to office backup, laptop and desktop and custom device backup to data center setup. |
| Disaster Recovery & Business Continuity | Visual inspection, power cycle, plugin network cable, application and service monitoring, installation of R1Soft | Visual inspection, power cycle, plugin network cable, application and service monitoring, installation of R1Soft, file-level data restore, VM level data restore, bare-metal install | Corrupted data backup recovery, infrastructure monitoring, manual failover to live, automated failover to live, hot-mirrored site setup, maintenance and monitoring, P2V failover solution, failover testing, solution consulting, existing DR infrastructure management and solution, cooperative disaster recovery solution, disaster recovery plan, and checklist |
| Software | Visual inspection, power cycle, plugin network cable, HTML/CSS troubleshooting, error log check | Visual inspection, power cycle, plugin network cable, HTML/CSS troubleshooting, WordPress troubleshooting, software install | Visual inspection, power cycle, plugin network cable, HTML/CSS troubleshooting, WordPress troubleshooting, injection attack monitoring, software consultation and recommendation, configuration and setup, software install |
| Security | Password Security | Password Security, Maldet Scans | Security logs monitoring, full system audits, private VPN creation, software updates, firewall management, port shutdown/redirection, antivirus, rootkit checkers, data encryption, compliance adherence, intrusion detection, and more |
Get a free quote today or call 800.305.6995.
Customer Testimonial
“The support I have been receiving from Fibernet is of the highest quality I have experienced in my 20+ years in the website development and hosting industry. They are very responsive and helpful and have made my job managing a technically challenging website easier than I thought it would be, given the level of support I have dealt with in the past. Thank you!” – Bill Gebhard, s9.com
