Managed IT Services

OverWatch Premiere Managed IT Services

Premiere Managed IT Services

Fibernet provides expert support to IT managers, DevOps, SysAdmins, network engineers as a means to augment their efforts. Outsourced support helps manage your IT infrastructure in a coordinated effort so that you can focus on aspects of your business that move the company forward.

Customer Testimonial

“The support I have been receiving from Fibernet is of the highest quality I have experienced in my 20+ years in the website development and hosting industry. They are very responsive and helpful and have made my job managing a technically challenging website easier than I thought it would be, given the level of support I have dealt with in the past. Thank you!” – Bill Gebhard, s9.com

Fibernet’s OverWatch™ Premium Support

Proactive and Coordinated Support

Let Fibernet help manage your data infrastructure and provide proactive and coordinated support. Fibernet’s OverWatch permiere support will manage some or all of your data infrastructure, freeing up your time to work on other projects. OverWatch can help with installing patches, software updates or anything else that could be offloaded to an industry expert with years of experience and industry certifications.

Support Packages that Fit your Business Needs

Managed IT Services
Support PackagesFree Customer SupportSilver PackageGold PackageOverWatch™
Contract TermIncludedMonth to Month6 Month6 Month
Availability24/724/724/724/7
Remote Hands Sessions and Help Desk Customer SupportIncludedIncludedIncludedIncluded
Service Level HoursUnlimited2 hrs SysAdmin5 hr SysAdmin15 hr SysAdmin
PriceFree$300$1,000$2,500
Additional SysAdmin hoursRequires Support Package$165$125$110
Technical Account ManagerRequires OverWatch™ Support PackageRequires OverWatch™ Support PackageRequires OverWatch™ Support PackageYes

Expert Support When You Need It

Fibernet’s support and managed services are renowned for their helpful and expert assistance. Through several levels of support and packages you can pick and choose an affordable alternative to hiring full or part-time IT staff to get the right support solution for your business needs.

Fibernet’s managed IT services team has breadth and depth in a variety of technologies and solutions. Team members have passed and study for industry standard certifications relating to their support responsibilities. Rest assured that Fibernet’s Managed IT Services team uses industry best practices implementing their support services.

HelpdeskStandardDedicated Expert™
Data CenterOn-site tasks, basic troubleshooting, terminal plugin, command line operation, rack and stack hardwareOn-site tasks, advanced troubleshooting, terminal plugin, command line operation, rack and stack hardwareOn-site tasks, advanced troubleshooting, terminal plugin, command line operation, rack and stack hardware, custom security and hardware device setup, personalized monitoring and maintenance, purchasing consulting and hardware sourcing
HardwarePush button, toggle switch, plugin cable, swap out RAM, replace harddrive, visual inspection outside hardwarePush button, toggle switch, plugin cable, swap out RAM, replace harddrive, visual inspection (outside and inside hardware), RAID setup, setup and config a server, firmware upgradesPush button, toggle switch, plugin cable, swap out RAM, replace harddrive, visual inspection (outside and inside hardware), RAID setup, firmware upgrades, setup and config a server, setup and config network, setup firewall and load balancer rules, stress testing hardware and networking
NetworkPlugin cable, ping test, traceroute, mtr, verify bandwidth usage and irregularitiesPlugin cable, ping test, traceroute, mtr, verify bandwidth usage and irregularitiesAdvanced physical and logical trouble shooting and diagnostics, verify bandwidth usage and irregularities, IP setup and configuration, DNS monitoring, 24/7 intrusion detection and prevention services, DDoS mitigation, load balance setup and troubleshooting, BGP setup and troubleshooting, network architecture consulting
Operating SystemRestart or reboot hardware, login and basic command line executionRestart or reboot hardware, login and advanced command line execution, operating system installation, OS patches and upgradesRestart or reboot hardware, login and advanced command line execution, operating system installation, OS patches and upgrades, hypervisor installation and configuration, IaaS consulting and implementation, PaaS consulting and implementation, server side scripting, Active Directory setup, migration and management.
ApplicationRestart or reboot hardware, verify service is running, read error code, send test email, login and check error and performance logs, basic command line execution, basic application installation, updates and version rollback, basic configuration of email server, setup of email filteringRestart or reboot hardware, verify service is running, read error code, login and check error and performance logs, basic command line execution, basic application installation, updates and version rollback, basic configuration of email server, setup of email filteringRestart or reboot hardware, verify service is running, read error code, login and check error and performance logs, advance command line execution, advanced application installation, updates and version rollback, OS and hardware recommendations, advanced email configuration, email application migration
DatabasePower cycle hardware, plugin network cable, login and verify service is runningPower cycle hardware, plugin network cable, login and verify service is running, database installation, database upgrade, basic database backupAdvanced troubleshooting, database service reboot, database installation, database upgrade, advanced database backup, data migrations, data queries, querie scripting, scheduled database tasks, database architecture and consulting, database replication, hot mirrored master/slave setup, maintenance patches and upgrades
Compliance & TestingOn-site alarm checks, physical security checks and testingOn-site alarm checks, physical security checks and testingCustom solution to ensure customer side PCI and HIPAA compliance, pre-audit compliance review and test, vulnerability testing, access control review
Data BackupPower cycle hardware, plugin network cable, file level backup restore of Fibernet’s R1Soft backup service, management of R1Soft solution, on-site data backup seedingPower cycle hardware, plugin network cable, file and VM level backup restore of Fibernet’s R1Soft backup service, management of R1Soft solution, on-site data backup seeding, California or Utah backup targetsCustom backup solution with service and data center of their choice, snapshot restoration, file level restoration, VM level restoration, bare-metal restoration, block level storage solution, data encryption, harddrive shredding, off-site data storage, tape backup, data backup archiving, data center to office backup, laptop and desktop and custom device backup to data center setup.
Disaster Recovery & Business ContinuityVisual inspection, power cycle, plugin network cable, application and service monitoring, installation of R1SoftVisual inspection, power cycle, plugin network cable, application and service monitoring, installation of R1Soft, file level data restore, VM level data restor, bare-metal installCorrupted data backup recovery, infrastructure monitoring, manual failover to live, automated failover to live, hot-mirrored site setup, maintenance and monitoring, P2V failover solution, failover testing, solution consulting, management of existing DR infrastructure and solution, cooperative disaster recovery solution, disaster recovery plan and checklist
SoftwareVisual inspection, power cycle, plugin network cable, HTML/CSS troubleshooting, error log checkVisual inspection, power cycle, plugin network cable, HTML/CSS troubleshooting, WordPress troubleshooting, software installVisual inspection, power cycle, plugin network cable, HTML/CSS troubleshooting, WordPress troubleshooting, injection attack monitoring, software consultation and recommendation, configuration and setup, software install